We try our best to keep customers informed before, during and on completion of work in their area. This communication usually consists of a series of letters and leaflets, detailed dates, times and any interruptions to the water supply, delivered direct to their door. To view a copy of the leaflet containing information and advice please click on the below links.
Here are some typical examples of customer communications (details of interruptions to water supply are outlined in the leaflet link):
Customers registered on our safeguard scheme, such as vision impaired, will receive communications suitable for their condition. All customers are given the opportunity to inform us of any special needs in advance of work commencing .
We also issue regular updates to the local media, inform the local MPs and Councillors, attend public meetings and make presentations on request to organisations such as the Chamber of Commerce.
We liaise face to face with many businesses, schools and other organisations that may be affected by our works and try whenever possible to accommodate their needs.
