The Three Valleys Water Payment Card can be used to pay
your water and sewerage bill by instalments. It is free
of charge and offers more flexibility by allowing you to
pay weekly if you prefer, e.g., if your monthly payment
is £20, you can pay this at £5 per week over
4 weeks.
You can now pay your water bill instalments by using a
Payment Card at any PayPoint outlet and there are over 300
outlets in the Three Valleys Water region.
To find a list of your local PayPoint
outlets, please select the area that you live in from the
list below, or enter the first part only of your postcode
for a more detailed search.
Further information
on the Three Valleys Water Payment Card
Download
the Three Valleys Water Payment Card leaflet for further information
Click
here if you would like to be sent a Payment Card directly
Your step by step
guide to using your new card
Step One: If you have not received it already, you
will soon receive a revised statement for your water and sewerage
services account. This statement contains your payment schedule
advising you of how much you need to pay and when you need
to pay this by.
Step Two: When you are ready to make a payment, take
your card to any PayPoint outlet. The PayPoint outlets nearest
to your bill address are listed below. See the reverse of
this letter for more information about paying at PayPoint.
Step Three: Hand your water payment card to the cashier
along with the cash you wish to pay. The cashier will then
credit your account with the cash payment and will return
your payment card to you along with a receipt for the money
you have paid. Please keep your receipt as proof of payment.
We have provided answers to some commonly asked questions
below. If you lose or damage your card, please call our Customer
Service team on 0845 769 7982
Commonly asked
questions
Where can I
find a PayPoint outlet?
What is the minimum amount that I can
pay?
Is there a charge to use this payment
card?
Can I still use my instalment booklet?
What is a payment schedule?
Is this a credit card?
Can I use this card to pay for my other
utilities?
What happens if I miss a payment?
How does this card affect my payments?
Can I spread my payments?
Where can
I find a PayPoint outlet?
PayPoint outlets are located in many supermarkets, newsagents,
convenience stores and service stations and have a distinctive
purple and yellow PayPoint logo visible. If you would like
to search for an alternate outlet, please visit the PayPoint
website.
Back
to commonly asked questions
What is the minimum
amount that I can pay?
The minimum payment is £3.50 per transaction. A transaction
is equal to one payment at a PayPoint machine.
Back
to commonly asked questions
Is there a charge
to use this payment card?
No. There is no charge to use the Three Valleys Water payment
card.
Back
to commonly asked questions
Can I still use
my instalment booklet?
Now that we have issued you with a payment card, you should
use this to pay for your bill and discard your instalment
booklet. You will not receive an instalment booklet when your
next bill is due. Instead, we will send you a statement showing
your payment schedule or bill.
Back
to commonly asked questions
What is a payment
schedule?
A payment schedule tells you how much you need to pay per
instalment in order to pay your bill.
Back
to commonly asked questions
Is this a credit
card?
The Three Valleys Water payment card is not a credit card.
Back
to commonly asked questions
Can I use this
card to pay for my other utilities?
No. This card can only be used for your Three Valleys Water,
water and sewerage services bill.
Back
to commonly asked questions
What happens if
I miss a payment?
You must ensure you make payments in time to meet the payment
schedule we have set for you. If you fail to do so, you must
contact us immediately so that we can make an arrangement
with you for payment.
Back
to commonly asked questions
How does this
card affect my payments?
If you are already paying by an instalment plan, this will
continue as normal. Your payment schedule will remain the
same regardless of whether you currently pay by weekly or
monthly instalments.
Back
to commonly asked questions
Can I spread my
payments?
Your payment schedule shows you the minimum amount you must
pay at each instalment but in some cases, you may be able
to spread this out. For example, if you payment schedule tells
you that you should pay £20 a month, you can choose
to pay this in one go (one transaction), you can pay more
e.g. £30, or if you prefer you can pay this in several
transactions over the course of the month.
So long as you a) pay a minimum
of £3.50 per transaction and b) ensure that you pay
the full scheduled amount due, you are free to spread the
payment as you like.
Back
to commonly asked questions
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