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Billing and payment: Online Helpdesk

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Q3. Is my bill based on water meter readings?

We aim to read your water meter at six-monthly intervals and your bills will be based on those readings. However, sometimes it might not be possible to read your meter when you are due to be billed. In this case we will estimate your water usage based on your last bill.

If you receive an estimated bill, you are welcome to read your meter and fill out our online meter reading form with the 'actual' reading and we will re-issue your bill. Click here for a guide on how to read your water meter.
To view the contents of the Your Bill guide click here
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