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Q12. Will I have to pay for any water lost through a leak?

If you have a water meter, it is normally positioned on your supply pipe close to the boundary with public highway. If a leak occurs prior to the water passing through your water meter, then your meter will not register an increase and you will not be charged for this water. However, if a leak occurs after the water meter, this will register an increase and you may in certain circumstances be eligible for a leak allowance.

Leak allowances only apply to domestic customers and certain other terms and conditions apply. Full details of our policy are set out on our Leak Allowance Application Form(PDF 50KB) which you can download and print off a copy right now, or call us to request a copy to be posted to you.

Identifying leaks:
Apart from the obvious presence of water where it shouldn't be, there are a number of pointers that you can look out for which might indicate that there is a leak on the water pipes supplying your property. One such check you can make is to see if your meter is spinning when no water is being used in your property - If it is, the likelihood is that you have a leak somewhere and should get this checked out as soon as possible. Click here for more information about leaks.

If you do find there is a leak then please contact us if it is on your external underground pipework, or your own plumber if it is inside. We are always happy to provide initial advice, however we regrettably do not offer a service to locate or repair any form of leak internally. We will always repair leaks on pipes for which we are responsible at our own expense. However, if the leak is on pipes that are your responsibility we may make a charge to cover our costs, or alternatively you can choose to employ private plumbing contractors to make the repair. Click here to see a diagram of who is responsible for the pipes supplying water to your property.