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Water quality: taste and
smell
The following is a brief
guide to the most common water taste and smell
problems.
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Chlorine Taste
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| 1. |
Why do we add Chlorine? |
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Chlorine is added to
the water to ensure the absence of harmful
organisms. |
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| 2. |
Is the level of Chlorine
we add to the water always safe? |
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The level of chlorine
in your water is well within the guidelines
set by the World Health Organisation (WHO). |
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| 3. |
Are there variations
in the levels of chlorine? |
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Chlorine is added continuously
at a constant rate and if we have to increase
the level to maintain the standard of protection
these changes are carried out very gradually.
Usually customers only notice a difference
when they move to an area with slightly higher
chlorine residual. |
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| 4. |
Can I remove chlorine
from my water? |
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You can opt to use a
jug filter or install a permanent carbon filter
on cold water feed. Please remember that choosing
this option will remove the protective chlorine
and if this water is not used within 12 hours
it can deteriorate. |
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| 5. |
I've noticed a sudden
change in the taste. |
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The most common problem
arises because of the contact of a small
amount of chlorine in the water with domestic
appliances or fittings that can cause a
noticeable disinfectant taste.
We add chlorine continuously at a constant
rate. If we ever have to increase the level
of chlorine to maintain the standard of
protection, these changes are carried out
very gradually.
Click
here to download our 'Keep Your Water
Tasting Fresh' leaflet (PDF 491KB)
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| Water Quality
Online Helpdesk: |
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