Three Valleys Water - At Home - Water Pressure - Unresolved Water-Pressure Problem

What to do if you continue to have a water-pressure issue

If, after reading the information on these pages, and following the advice you still feel there is a water-pressure problem, please fill in the questionnaire using the link below and return to us at Contact Centre, Three Valleys Water PLC, PO Box 48, Bishops Rise, Hatfield, Herts, AL10 9HL. Once we receive your fully completed questionnaire, our team will assess your answers and respond to you as soon as we can.

Before we can investigate your concerns we will need to receive a fully filled-in questionnaire so that we have the information we need to make a proper assessment.

Click here to complete the low water pressure questionnaire

Can I claim compensation for low-pressure?

Unfortunately you will not be able to claim compensation for poor pressure if the problem is caused by your pipes. You are entitled to a payment if we fail to maintain a minimum water pressure on our mains network. If you are affected by low pressure (below 0.7 bar) on two occasions, each lasting an hour or more and if these happen within 28 days of each other, we will pay you £25 or add this to your account to reduce your bill.

You must make a claim in writing, within three months of the second incident of low pressure. We will only make one payment each year.

Please note that this compensation policy does not apply where the cause of the low pressure is due to emergency or planned maintenance work to our mains network.