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| Reverting back to non-metered charges |
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| Thousands of customers each year choose to have a meter installed and even with an option to revert back to non-metered charges, less than 1% choose to do so. If you opt to have a water meter installed and you decide you would prefer not to remain on metered charges, you have the option to change back to non-metered charges provided: |
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| a) You are the person who requested the meter installation and you are still living at the property. |
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b) Your request arrives within 18 months of the installation.
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| c) This is the first time you have asked to change back to non-metered charges. |
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| d) You accept that the meter will remain in place (even though your charges will change back to non-metered). |
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| Please note that we now install a meter at properties in our supply region whenever a property has changed occupier. If we have installed a meter under these circumstances, there is no option to change back to non-metered charges. For more information on compulsory meters, click here |
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| If you qualify to change back to non-metered charges and would like to apply, please email us and we will send you a form to complete. |
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| There are some instances where you must have a meter and if this is the case, you will not be able to revert back to non-metered charging. To find out more, click on " Are there any instances where you must have a meter? " |
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| Need more information? |
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