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Payment Help for Metered Customers
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Help for metered customers having difficulty paying their bill
Under the 'WaterSure Scheme', you may qualify for a reduced metered tariff to reduce your water bill if you receive means tested benefits or tax credits and one of the following applies to you:
You are responsible for 3 or more children under 19 who live with you at the same address or
Either you or your child has a medical condition that requires a significant additional use of water.
Click here to download a general leaflet about our Special Care Services (including the WaterSure Scheme)
Need more information?
Why have a water meter?
Use our water usage calculator to see how much you could save
Information on reverting back to non-metered charges
Apply for a water meter
Are there any instances where I must have a meter?
Help for metered customers who have difficulty paying their water bill
Taking a water meter reading
Download our booklet “Choosing a water meter"
Frequently asked questions
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