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Are there any instances where I must have a water meter?

Instances where a meter is compulsory

There are some instances when having a water meter is compulsory. This includes the following groups:
Properties that are receiving a supply for the first time.
Any domestic property where there has been a change of occupier e.g. a new tenant or a new householder. See Frequently Asked Questions for more on this.
Any property where a meter is already installed (This excludes customers who opt for a meter and have yet to decide whether to revert back in year one).
Any property that has a swimming pool or pond with a capacity greater than 10,000 litres and is designed to be replenished automatically.
Any property that uses a sprinkler, a hosepipe or any other garden watering apparatus that is not held in the hand to use at all times.

Instances where a charge applies instead of a meter
The following do not require a meter, provided you notify us of their use and pay an annual charge. You still have the option to apply for a meter in place of the annual charge if you prefer.
Swimming pools with a capacity of 10,000 litres or more but not designed to be automatically replenished.
A swimming pool or any other kind of leisure pool with a capacity between 1,000 litres and 10,000 litres (A leisure pool is defined as any pool up to 1 metre deep).
Hot tubs, spa baths or any other similar type of bath with a capacity greater than 230 litres.
Please see our Current Schedule of Charges for details of the current charges applicable to your circumstances.
Need more information?
Why have a water meter?
Use our water usage calculator to see how much you could save
Information on reverting back to non-metered charges
Apply for a water meter
Are there any instances where you must have a meter?
Help for metered customers who have difficulty paying their water bill
Taking a water meter reading
Download our booklet “Choosing a water meter"
Frequently asked questions
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