Three Valleys Water - At Home - Our Guarantees - Complaints About Our Response to Your Complaint

I’m not happy with how you’ve responded to my complaint

If, when you complain, you are unhappy with our response, please write to:

1.	Andy Smith, our Managing Director, at: Three Valleys Water PO Box 48 Bishops Rise Hatfield Herts AL10 9HL who will make sure another manager reviews your complaint.

2.	If, after this, you are still unhappy, you can contact the Consumer Council For Water Thames , which is the regional customer service committee of OFWAT, the water industry regulator:

	The Consumer Council for Water PO Box 61778 London SW1P 9NB Tel: 0845 758 1658 Email: londonandsoutheast@ccwater.org.uk

The Consumer Council For Water is independent of the water industry and was set up to champion customer interests and to investigate customer complaints about water companies.

Other Issues

	Complaints about your water supply
	Complaints about your wastewater removal services
	Complaints about our response to your complaint

	How to claim compensation