|
|
 |
|
|
|
 |
|
|
|
|
|
How do you spot and stop
bogus callers?
The differences between
bogus and official callers:
|
|
| When bogus callers
knock on your door, they will: |
 |
Not
have an appointment |
|
Not
generally have any type of uniform or arrive in
any official van |
|
Not
be willing for you to study their identity (if they
have any) |
|
Usually
work in pairs |
|
Try
and make you feel under pressure |
|
Official
callers will:
|
Make an appointment where
possible. They will have your personal details
on record and will be able to write/phone
for an appointment in advance. However, please
be aware that in certain circumstances, Three
Valleys Water Staff may need to call on you
without an appointment, but will always carry
ID. |
|
Be only too happy for
you to look at the I.D. they carry. |
|
Wear a company uniform,
and may have a company van. |
|
Understand if you do
not let them in, and will not put you under
pressure. |
|
Not enter your home in
pairs (our staff normally work alone) |
|
|
If a bogus caller gains
entry to your home:
|
If there are two of them,
one will stay with you and the other will
go to another part of the house. |
|
If they are working alone,
then they will ask you to do something, which
distracts you or separates you from them. |
|
|
If
they do enter your home, an official caller will:
|
only go to one point
in your home e.g. gas/electric/water meter,
kitchen stop valve. |
|
want you to stay with
them. |
|
|
|
|
|
|
|
| Some documents on our site require you to use Acrobat to open and read them. To download a free copy of the Acrobat Reader, please click on the icon: |
 |
|
|
|
|
|
| |
|
|
|
|
|
