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| The meter will be sitting inside a chamber and is connected to your water supply pipe at the bottom of this chamber. Generally speaking, don't worry if you see some water in the chamber when you read the meter as this is likely to be rainwater. However, if you do find water in the chamber after a prolonged dry spell, it may be a sign of a leak and may need to be checked.
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| In exceptional circumstances, a meter may have been fitted inside your property. It is usually located under the sink or near to the stop tap.
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| Each water meter has its own unique serial number, which is also shown on your water bill. Please ensure you have located the correct meter.
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| How to read your water meter |
Locate
Take a pad and pen with you and locate your meter in the front garden, at the boundary or in the footpath (or sometimes inside your property).
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Access
Lift the outer lid (you may need to use a wide screwdriver), remove the polystyrene frost cover (if necessary) and pull up the inner meter lid, if fitted, to view the meter face.
Check the meter serial number matches your bill. |
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Read
Look at the meter face. Read the white numbers on black (sometimes black on white), which measure cubic metres. Only these number are used to bill you. |
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| If carrying out the tests in Step 4, or checking the water use of individual appliances, you will also need to read the white numbers on red (sometimes red on white), which measure litres. Write these numbers down. |
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| The red dials on the right of the meter will move rapidly when water is being used. Please note that there are normally three or four red dials although sometimes the fourth one is located separately on the meter face. This dial measures tenths of a litre. |
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| A 'spinner' may also be found on the meter face. This device is circular (may be an arrow but not to be confused with the arrow used on some meters to record tenths of a litre) and spins rapidly when water is used. This device is helpful in conducting the tests in step 4 and 5. |
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