I have a separate supply pipe
On most properties, your water supply pipe will be a separate pipe that leads from your internal stop tap (usually in your house or garage) to our stop tap in the street connecting to the water main. The stop tap in the street will usually sit in a chamber at ground level near the boundary of your property. Look for a plastic, steel or cast iron lid to indicate its location. You and your neighbours can check if you have separate water pipes or share one by locating the stop tap in the street and turning it off. Those of you without water are probably sharing a water supply pipe.
If you discover a leak on your separate supply pipe, you will need to decide whether to repair the leak or replace the pipe. If you opt for a repair, we will do our best to carry out the work for you free of charge. Click on one of the buttons below to find out about repairing or replacing your pipe.