Replacing a separate supply pipe

If the pipe is in poor condition and is over 30 years old, a leak may indicate that the pipe is nearing the end of its life. If this is the case, we will recommend that you replace the pipe. In many cases this is the best long-term solution:     We will offer you a payment of £100 towards the cost of the replacement. We may make this offer to you whether or not we have repaired your pipe. To qualify for this payment, the work must be completed and advised to us within 21 days of the date on which we confirmed the presence of a leak. The whole of the pipe should be replaced from the stop tap in the street to the internal stop tap. We will inspect the completed work and send you a claim form for the £100 payment.

What happens if you don't carry out the work needed? The waste of water is unacceptable. We will allow you a reasonable length of time to stop the leakage but if the repair or replacement is not carried out within 21 days, we will arrange for a contractor to carry out the work. If this happens, we will charge you for the work and will add all of our costs to the bill. Please note that if the leak is causing a serious risk to health or property, we may have no alternative but to turn the whole supply off without prior notice to you and we will write to you to advise the stops you must take before the supply can be turned back on.