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A day in the life of a Leakage Technician…
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Leakage Technician Paul Foster has been working for the company for the last 18 years. Based at the Luton office Paul works out in the field in the Luton and St Albans areas and is responsible for checking our water mains network for leaks.
“It might sound quite straight forward to go out and look for leaks but often where the water is visible, isn’t where the leak is, so it’s my job to identify where on the network needs to be repaired” said Paul.
This can involve checking literally hundreds of pipes each week and is done by listening to the pipes with a metal rod to hear any escaping water.
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We also use the latest computer equipment to detect harder to find leaks such as noise correlators which can pin point the exact location of a leak based on the time it takes for the noise of the leak to travel between two points.
“I really enjoy my job as I’m out and about each day and not stuck in an office. It is very rewarding when you find a leak as you know you are really contributing to the environment by saving water as well as helping reach leakage targets for the company. Last year I managed to find over 600 leaks, and about 1 undetected burst main a week. I hope to top that this year. Once I’ve found a leak, the baton is then passed to the repair team.” |
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| A day in the life of a Regional Administrator… |
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Karen is based in Essendon and has worked for Three Valleys for ten years. She spends about half of her working day on the telephone dealing with customers. Issuing waste notice letters to customers to inform them that there is a problem ontheir side of the water pipe is the |
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Regional Administrator's main duty. “We then deal with calls from customers asking about repairs and what help we can give them. We have to make sure the jobs are completed and closed down on the system”, explains Karen. |
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| A day in the life of a Works Process Technician... |
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Barry is based at the Egham water treatment works. He is responsible for ensuring that all processes involved in treating water are optimised to ensure our customers receive the best possible quality of water. When asked if Barry enjoyed his job, he replied “I feel extremely lucky to be working with such a great team of people and even luckier to be one of the few people who can say they truly love their job.”
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| A day in the life of a Debt Recovery Officer... |
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Kelley has been in the debt collection department for two years. Her main job is to advise customers and work out payment plans for those who are struggling.
“I deal mostly with commercial customers, where we've sometimes had to disconnect their water as a last resort,” she says. “Unfortunately, this is a sometimes a step we have to take before the customer agrees to work with us.”
Kelley also deals with domestic customers, which involves a lot of investigatory work to find out if the property is actually occupied. “We can usually sort things out if we get to speak directly to the customer and I like to end our meetings on a positive note,” says Kelley. |
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| A day in the life of a Contact Centre Agent... |
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My main role is to take customer calls and answer queries. An average day would be helping and advising customers on their accounts and any problems they may have with their water supply. Just as every customer is different, so is their call! I receive a complete variety of questions, so having an eye for detail is important. |
The calls I take also help the technicians maintain the service we provide. These calls could be from a customer reporting a leak or a burst where the water may be flowing over 3 feet high in the air! I also advise customers who are worried about the supply of their water, such as it being an odd taste.
The operational calls are more varied then the accounts calls, but each day brings new experiences and I enjoy dealing with customer issues and getting the best result for them.
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