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How to pay your water bill
(Please note: this information is intended for customers without a water meter living in areas other than the North Surrey area)

We will send you a bill each February/March for the year ahead, which you can choose to pay in several different ways.

You can spread your payments throughout the year. The number of payments you can make depends on the method you choose to pay your bill, as shown in the table:
Payment Method Payment Frequency
Direct Debit, Standing Order, Bank Giro, National Giro Bank (Transcash), Post (cheque or postal order) or telephone banking. 1 Annual payment in April or,
2 half-year payments in April and October
10 monthly payments from May to Februaury
Further details of the different ways of paying have been set out below:
 
Direct Debit
Cheque
At your Bank
National Giro
If you would like to change the way you pay your bill, please complete the enquiry form or telephone us on 0845 769 7985.
Direct Debit
Paying by direct debit is easy and efficient and enables you to enjoy the flexibility of choosing from a number of different payment schemes:
10 monthly instalments from April to January (9 instalments from May to January in the first year)
2 instalments in May and October
1 payment in May
Simply click here to download a Direct Debit application form. Once complete please remember to sign the form and send it to us at Three Valleys Water (PDF 1.99MB).
There are no set-up charges and we will send you a schedule of proposed payments to be taken from your bank account (on the 1st day of each month) in line with the payment plan you choose.
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By Cheque
Cheques may be sent, with the Giro (payment) stub to Three Valleys plc, P.O. Box 48, Bishops Rise, Hatfield, Herts, AL10 9HL.
Cheques should be made payable to 'Three Valleys Water plc.' crossed A/C Payee Only and must not be post dated. Please write your customer reference number, as shown on your bill, on the back of the cheque.
Receipts will be issued on request if you return the complete bill with your payment.

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Bank
Payment may be made at any bank. No charge is made if you pay by cash or cheque at a branch of your own bank or any branch of Barclays Bank. Please use the payment stub attached to your bill.
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National Giro
If you have a National Girobank account, complete the Giro (payment) stub and send it to the National Giro Centre.
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