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How to pay your water bill
(Please note: this information is intended for customers with a water meter living in areas other than the North Surrey area)

There are a number of ways in which you can pay your water bill. If you do not specify a particular method, we will send you a bill every quarterly or half-yearly that should be paid within 14 days of your receiving it, using any of the methods identified on your bill.

You can spread your payments throughout the year if you pay by any of the following methods:
Direct Debit
Cheque
At your Bank
National Giro
If you would like to change the way you pay your bill, please complete the enquiry form or telephone us on 0845 769 7985.
Direct Debit
Paying by direct debit is easy and efficient and enables you to enjoy the flexibility of choosing from a Monthly budget scheme over 12 months, 2 six-monthly payments, or quarterly payments.
Simply click here to download a Direct Debit application form (PDF 1.99MB). Once complete please remember to sign the form and send it to us at Three Valleys Water.
There are no set-up charges and we will send you a schedule of proposed payments to be taken from your bank account (on the 1st day of each month) in line with the payment plan you choose.
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By Cheque
You can pay by two six-monthly, four quarterly or 12 monthly payments.
Cheques may be sent, with the Giro (payment) stub to Three Valleys plc, P.O. Box 48, Bishops Rise, Hatfield, Herts, AL10 9HL.
Cheques should be made payable to 'Three Valleys Water plc.' crossed A/C Payee Only and must not be post dated. Please write your customer reference number, as shown on your bill, on the back of the cheque.
Receipts will be issued on request if you return the complete bill with your payment.
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Bank
You can pay by two six-monthly, four quarterly or 12 monthly payments.
Payment may be made at any bank. No charge is made if you pay by cash or cheque at a branch of your own bank or any branch of Barclays Bank. Please use the payment stub attached to your bill.
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National Giro
You can pay by two six-monthly, four quarterly or 12 monthly payments.
If you have a National Girobank account, complete the Giro (payment) stub and send it to the National Giro Centre.
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