Billing and payment: Online Helpdesk

Print this page

Q7. What can I do if I suspect my water meter is not working correctly?

Water meters seldom go wrong. However, if you think that your water meter might not be working correctly we can run a test on your meter to see whether it is operating within the prescribed limits of acceptable error. If the tests reveal your meter is faulty there will be no charge but if we find that your meter is operating correctly, there will be a charge for this service.

Please complete the enquiry form to request a test if you suspect your water meter is faulty.