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Billing and Payment: Online Helpdesk

The quick and easy way to find answers to questions you may have relating to your water bill. Simply click on the question that you want the answer to.

The Water Bill
Q.1 What are my water charges?
Q.2 How are water service bills calculated?
Q.3 When is the bill for my water services sent to me?
Payment Methods
Q.4 Are there different ways in which I can pay my water bills?
Reducing the Bill
Q.5 Are there any circumstances where my bill might be reduced?
Payment Problems
Q.6 What can I do if I have any problems paying my bill?
Faulty Equipment
Q.7 What can I do if I suspect my water meter is not working correctly?
Leaks
Q.8 Will I have to pay for any water lost through a leak or faulty equipment?
Unoccupied Properties/Holidays Abroad
Q.9 Do I have to pay for water if the property is unoccupied for any length of time?
Complaints
Q.10 Who should I contact if I am unhappy in any way with my water supply?
Rateable Value
Q.11 What is 'rateable value?'
Regulation
Q.12 Who regulates how much water companies charge their customers?
Other Questions
View the contents of the Your Bill guide here
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