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Water Meters: Online Helpdesk

We all pay for our gas and electricity according to the amount we use and you can now have a water meter installed to pay for your water supply in the same way. Just as it is accepted as a fair method of charging for other utilities, we think it is also the fairest method of charging for your water.
In this section we answer the questions you most frequently ask us about water meters. If you have a query not answered here, please contact us - this form will open in a new browser window.

Application
Q1 I want to have a meter installed - what happens next?
Tenants
Q2. What if I am renting my premises?
Installation
Q3 Where are water meters installed?
Q4. How long will it take you to install a meter?
Q5 Are there any instances where I must have a water meter?
Q6. Are there any situations in which a water meter cannot be installed?
Q7. What if you are unable to install a water meter?
Q8. Do I have to do anything to prepare for my water meter to be installed?
Q9. Can I have a meter installed by my own plumber?
Cost
Q10. How much will it cost me to have a water meter installed?
Q11. Will having a water meter installed save me money?
Q12. How can I be sure that metered charges will not rise excessively in future?
Billing
Q13. Can I read my water meter myself?
Q14. How is a metered water bill calculated?
Q15. What happens to my existing water bill after I have applied for a water meter?
Q16. Do I pay in advance or arrears?
Payment
Q17. How can I pay my bill?
Leakage
Q18. What happens if there's a leak - will I have to pay for lost water?
Water Pressure
Q19 Will having a water meter reduce my water pressure?
Unanswered Questions
Q20. What if I have other questions about having a meter?
Back to Water Meters: A Guide
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